PAYMENT & DELIVERING
How do I pay for the products purchase?
We offer you multiple payment methods. Whatever your online mode of payment, you can rest assured that the trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
We offer the following payment options;
- Online Payment
- Payment on Delivery
- Bank Transfer
- Western Union Money Transfer
- Online payment and Bank Transfer
You may use Internet Banking or Bank Transfer, Credit/Debit card and Cash deposit method to make your purchase.
Company Account Detail:
Green Golden Touch Concepts,
How do I pay using my credit/debit card?
We accept payments made by credit/debit cards, Visa/MasterCard.
To pay using your credit card/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card).
Go to Shop, click the products for want to order then click ‘Add to Cart’, wait for a confirmation then click ‘Checkout’. Enter your correct information to assist us in shipping and contacting you.
Tick the check box to confirm you have read and accept the online shopping service.
Click ‘Secure Payment’ to pay with your credit/debit card. Click the type of your ‘VISA’ or ‘MasterCard’ as the payment option. Enter your Email to enable us send you a receipt of the transaction, click ‘Make Payment’ then ‘Click To Proceed To Make Payment’. Wait for a confirmation and click ‘Ok’. Enter your credit/debit card details and click ‘OK’
If you are outside Nigeria and you are having difficulty making payment with your card, you can simply opt for payment using WESTERN UNION MONEY TRANSFEROR. You can send an email to email@example.com for detail information you will need to use the western Union.
Is it safe to use my credit/debit card on the website?
Your online transaction is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps do we take to prevent card fraud?
We realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Q. How long after placing my order should I expect to receive my shipment?
A. All orders are processed within 1 business day and then delivery made 24hrs to 48hrs (2 days Top) for Nigeria customer and 3 to 5 days for Customers outside Nigeria. Estimated delivery varies depending on location and the shipping option choose.
What are the delivery charges?
Q. What are your shipping and handling rates?
A. Shipping and handling rates vary depending on the destination of the order and are based
on the weight and dimension (volume metric) of the products. All shipping costs are calculated
in the payment section.
Q. How will I know that you have received my order?
A. After you complete the checkout process, an order confirmation will appear on your screen
detailing your final order including shipping charges, your billing address, and the items
that are being sent to your shipping address.
You will also receive a confirmation via email that we have received your order together with
the Online Cash Bill (OCB). Please make sure to enter the correct email address and phone number so that our agent can contact you and to ensure that the confirmation is delivered accurately to you.
Q. How do I track my order?
A. When your order is dispatched from our distribution center, we will send you a confirmation email.
This email will include a tracking number and link to enable you to track the package through the courier’s website.
For further questions or concerns, please contact us at firstname.lastname@example.org