Privacy Notice

Privacy Notice

 Recsmedix Privacy Notice

1. About this Privacy Notice

This Privacy Notice provides information on how Recsmedix Natural Solution collects and processes your personal data. Additionally,  it sets out what we do with your personal data and how we keep it secure.

2. Our Identity

Recsmedix Natural Solution, the foremost pan-African e-commerce platform, offers consumers, a logistics service that manages the shipment and delivery of packages and a payment service that facilitates transactions among our customers.

This website is run by Recsmedix Natural Solution.

3. The Data We Collect About You?

Personal data refers to any information that can be utilized to identify an individual, either directly or indirectly. Our purpose in gathering your personal data is to offer personalized products and services, as well as to evaluate and improve our products and services on an ongoing basis. We may collect, use, store, and transfer various types of personal data for marketing and personal data optimization objectives. Recsmedix Natural Solution additionally utilizes Google Digital Marketing to present targeted offers for specific products and services to our clients.

Moreover, you provide us with your personal data when you register your personal details on our website and mobile platforms and transact with the same.

The personal data we collect includes:

  1. We obtain and retain the details you furnish to us, including your identity data, contact data, biometric data, delivery address, and financial data. These categories of personal data could consist of:
  2. contact details (such as your name, postal address, phone number, and email address),
  3. demographic information (such as your date of birth, age or age range, and gender)
  4. payment information (such as your credit card information and billing address),
  5. information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research).

2. Information we automatically collect/generate or obtain from third parties:

We automatically collect and store certain types of information regarding your use of the Recsmedix Natural Solution marketplace including information about your searches, views, downloads, and purchases.

In addition, we may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.

3. Cookies and Other Identifiers

Cookies enable us to differentiate you from other users of our website and mobile applications, aiding us in delivering an improved browsing experience. To learn more about cookies and how we use them, please refer to our Cookie Notice:

4. How We Share Your Personal Data

A. Sale of goods and services: To supply products and services bought on our marketplace from third parties, we may have to furnish your personal information to such third parties.

B.  In addition, collaboration with third-party service providers: We hire third parties to execute specific functions on our behalf, such as fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, evaluating and handling credit risk, and providing customer service.

C.  Business transfers: As we expand our business, we may purchase or sell other businesses or services.

D.  Detection of fraud and abuse: To protect against fraud and credit risk, we disclose account and other personal data to other companies and organizations, as well as comply with applicable law.

When sharing your personal data with third parties, we:

  • Ensure that they consent to utilize your data in compliance with this Privacy Notice, our Privacy Policy, and applicable laws.
  • Only authorize them to process your personal data for designated purposes and in accordance with our instructions. We do not permit our third-party service providers to use your personal data for their own purposes.

privacy notice

5. International Payment

We might move your personal data to other countries if it is legally permissible according to the applicable laws in your region. However, such transfers come with inherent risks.

As well as,  if we transfer your personal data internationally, we will implement the necessary measures to safeguard your data and guarantee the same level of protection that is available in the country of data origin.

Although, we will continue to respect your legal rights according to the provisions of this Privacy Notice and the applicable laws in your region.

6.  Data Retention

Moreover, we are committed to ensuring that we process your personal data for the minimum period necessary for the purposes stated in this Privacy Notice, and we will take every reasonable step to achieve this. Your personal data may be retained in a form that allows for identification only for as long as:

A. Furthermore, we maintain an ongoing relationship with you, to improve your experience with us and to ensure you receive communications from us.

B. Moreover, your personal data is necessary for the purposes outlined in this Privacy Notice and we have a valid legal basis for retaining it.

C. Furthermore, the duration of any applicable limitation period, during which a legal claim could be brought against us.

Additionally, we will regularly review the personal data we hold, securely delete it or, in some cases, anonymize it when there is no longer a legal, business, or consumer need to retain it.

7.  Data Security

We take the security of your personal data seriously and have implemented measures to prevent accidental loss, unauthorized access, alteration, or disclosure.

We also restrict access to your personal data to only those employees, agents, contractors, and third parties who require it for business purposes. These individuals are bound by confidentiality agreements and will only process your personal data as instructed.

In the event of a suspected personal data breach, we have established protocols to address the situation and will notify you and any applicable regulatory authority in accordance with legal requirements.

8. Your Legal Rights

A. We need to ensure that the personal data we hold about you is accurate and up-to-date. Subsequently, Please inform us promptly if there are any changes to your personal data during your relationship with us.

B. You have certain rights under data protection laws regarding your personal data, including the right to access, correct, or delete your personal data, object to or restrict the processing of your personal data, and request that we transfer your personal data to a third party.

C. If you wish to permanently delete your data from our website and other applications, you can close your account by clicking on this link and following the instructions.

Moreover, please note that once your account is closed, you will no longer be able to access any products or services associated with your account.

D. We may refuse your request if it is unreasonable or if you have not provided sufficient information to confirm your identity.

9. Data Controllers & Contact 

If you have any questions, or concerns or require more information regarding how we process your personal data or wish to exercise your legal rights concerning your personal data, please contact our Data Privacy Officer in Nigeria.

We will look into any complaint regarding our management of personal data and make sure to provide a response to all valid complaints within the designated time frames.

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