Our Return and Refund Policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns and Refunds
- Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory
- Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
- in respect of the product price;
- local and/or international shipping fees (as stated on the refunds page); and
- by way of exchange with other product, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.
- Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Return and Refund Policy for Exchanges (if applicable)
Our Return and Refund Policy only applicable in some instance. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Suite A12, Othni Plaza, Wuse Zone 1, Abuja-Nigeria.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.